Privacy Policy
Privacy Policy
At GOCOX GOLF, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when using our website.
By visiting GOCOXGOLF.COM, creating an account, placing an order, contacting us, or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number, billing address, and shipping address.
- Order information: products purchased, order number, payment status, delivery details, returns, and refund records.
- Account information: login details, saved preferences, order history, and customer service records.
- Communication information: emails, messages, reviews, survey responses, and customer support interactions.
- Technical information: IP address, browser type, device type, operating system, location information, cookies, and website activity.
- Marketing information: email preferences, ad interactions, campaign engagement, and shopping interests.
We do not intentionally collect sensitive personal information such as health information, racial or ethnic origin, religious beliefs, or government identification numbers unless required for a specific legal or transaction-related purpose.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide shipping, tracking, returns, refunds, and customer support
- Communicate with you about your order or account
- Improve our website, products, services, and shopping experience
- Send marketing emails or promotions when permitted
- Prevent fraud, unauthorized transactions, and security risks
- Comply with legal, tax, accounting, and regulatory obligations
- Protect the rights, property, and safety of GOCOX GOLF, our customers, and others
3. Legal Basis for Processing
Depending on your location, we may process your personal information based on one or more legal grounds, including:
- Contract necessity: to process your order and provide requested services.
- Consent: for certain marketing communications or optional cookies where required.
- Legitimate interests: to improve our services, prevent fraud, and operate our business.
- Legal obligations: to comply with applicable laws, tax rules, and regulatory requirements.
4. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, keep your shopping cart active, analyze site performance, prevent fraud, and improve marketing relevance.
Cookies may include:
- Essential cookies: required for checkout, cart, account login, and site security.
- Analytics cookies: help us understand website traffic and customer behavior.
- Marketing cookies: help us measure ad performance and show more relevant content.
You can manage or disable cookies through your browser settings. Please note that blocking cookies may affect certain website features, such as cart functions, checkout, or saved preferences.
5. Advertising and Analytics
We may work with analytics and advertising partners, such as Google, Meta/Facebook, and other advertising platforms, to measure website activity, understand customer interests, and improve our advertising.
You may manage personalized advertising preferences through:
Opting out of personalized advertising does not stop all ads; it helps reduce ads tailored to your interests.
6. How We Share Information
We do not sell your personal information in exchange for money. However, we may share information with trusted third parties when necessary to operate our business and provide services to you.
We may share information with:
- Payment providers: to securely process payments and prevent fraud.
- Shipping and logistics partners: to deliver orders and provide tracking updates.
- Customer support and IT providers: to operate our website and respond to inquiries.
- Marketing and analytics partners: to measure campaign performance and improve advertising.
- Legal or government authorities: when required by law or to protect our legal rights.
Third-party service providers are expected to use personal information only for the services they provide to us and in accordance with applicable privacy and security requirements.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
While we work to protect your information, no method of transmission or storage is completely secure. We encourage you to protect your account login information and contact us immediately if you believe your account has been compromised.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, fraud prevention, tax and accounting obligations, dispute resolution, and business recordkeeping.
9. Your Privacy Rights
Depending on your location, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to object to certain processing, restrict certain uses, withdraw consent, or opt out of certain types of sharing or targeted advertising.
To submit a privacy request, contact us at support@gocoxgolf.com. We may need to verify your identity before processing your request.
We will respond to privacy requests within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.
10. Email Communications
You may receive transactional emails from us, such as order confirmations, shipping updates, return updates, account notifications, and customer service messages.
If you subscribe to marketing emails, you may also receive promotions, product updates, offers, or surveys. You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in the email footer or by contacting us. Transactional emails related to your orders or account may still be sent when necessary.
11. Do Not Track Signals
Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website does not currently respond to Do Not Track browser settings. You can manage cookies and tracking preferences through your browser settings and available third-party opt-out tools.
12. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information.
13. International Data Transfers
Your information may be processed or stored in countries or regions outside your place of residence, including the United States or other locations where our service providers operate. When we transfer or process information, we take reasonable steps to protect it in accordance with applicable law.
14. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. Updates will be posted on this page with a revised effective date.
16. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
GOCOX GOLF
3550-B East Jurupa Street, Ontario, CA 91761, United States
Email: support@gocoxgolf.com
Phone: (+1) 778-389-0520
Effective Date: April 16, 2026
