Shipping Policy

At GOCOX GOLF, we are committed to providing a smooth and reliable shopping experience. We work with trusted carriers, including USPS, UPS, FedEx, OnTrac, and truck freight for bulk orders, to deliver your products safely and efficiently.

1. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. Orders are not processed on Saturdays, Sundays, or public holidays.

After your order has been processed and shipped, you will receive a shipping confirmation email with your carrier and tracking number.

2. Pre-Order and In-Stock Items

Pre-order items: Estimated delivery is about 4 weeks. The estimated delivery time may vary depending on production, warehouse arrival, carrier availability, and other circumstances beyond our control.

In-stock items: Orders usually ship within 1–2 business days. Delivery typically takes 2–5 business days after shipment, depending on the destination and carrier service.

3. Shipping Methods

We ship orders through trusted logistics partners, including USPS, UPS, FedEx, OnTrac, and truck freight for certain bulk or oversized shipments. The final carrier may vary depending on your delivery address, product size, warehouse availability, and shipping route.

4. Estimated Delivery Time

Delivery times vary depending on the destination country or region. Estimated transit times after shipment are:

• United States and Canada: 5–7 business days
• Taiwan, Japan, South Korea, and Singapore: 10–14 business days
• Other supported countries or regions: 15–28 business days

Please note that these are estimated delivery times. Actual delivery may vary due to carrier operations, customs clearance, weather conditions, holidays, public health events such as COVID-19, or other circumstances beyond our control.

5. Shipping Costs

We offer free shipping on all orders to supported shipping destinations.

Free shipping covers the standard delivery service selected by GOCOX GOLF. If special delivery arrangements are requested, additional fees may apply.

6. Duties, Taxes, and Import Fees

For international orders, shipments may be delivered under DDU (Delivered Duty Unpaid) terms. This means GOCOX GOLF is responsible for shipping the order to the destination, while the customer is responsible for any applicable import duties, taxes, customs fees, or local charges required by the destination country or region.

Customers in Germany and Italy may be required to provide a tax number, such as an EORI or ZOLL number, before the order can be processed or delivered. Please include this information in your order details if applicable.

7. Order Tracking

Once your order ships, you will receive an email from support@gocoxgolf.com with your shipping carrier and tracking number.

You can also track your order through the Track Your Order page by entering your order information.

8. Address Changes

Address changes are free of charge if requested before a tracking number has been issued. Once the tracking number has been issued, we may not be able to change the delivery address.

Excessive or repetitive address change requests may incur a $25 administrative fee.

9. Order Cancellations

If you need to cancel an order, please contact us within 2 hours of placing your order. Eligible cancellations made within this time frame may receive a full refund with no additional fees.

Once an order has shipped, it can no longer be canceled. Our standard Returns & Refunds Policy will apply.

10. Damaged Packages or Items

If your package or item arrives damaged, please contact us within 2 days of delivery. We may request photos or videos of the damaged item and packaging to help us review the issue.

Once the issue is verified, we will assist with a replacement, refund, or other appropriate solution.

11. Shipping Delays

While we make every effort to deliver orders on time, shipping may occasionally be delayed due to carrier delays, customs inspections, weather conditions, holidays, public health events such as COVID-19, or other force majeure events beyond our control.

If your shipment is delayed, please use your tracking number for the latest carrier updates or contact us for assistance.

12. Contact Us

For shipping-related questions, please contact us:

Email: support@gocoxgolf.com

We aim to respond to all inquiries within 1 business day.

Effective Date: May 18, 2026