Returns & Refunds Policy

At GOCOX GOLF, we stand behind the quality of our products and aim to provide a worry-free shopping experience. If for any reason you are not satisfied with your purchase, we are happy to assist with returns and refunds under the following terms.

1. Return Eligibility

We accept return requests within 15 days of delivery. Return requests made after 15 days from the delivery date will not be eligible for return or refund.

2. How to Initiate a Return

To start a return, please contact our support team:

Email: support@gocoxgolf.com

Your email should include:

• Order number
• Reason for return

Our customer service team will respond within 48 hours and provide return instructions.

3. Return Conditions

To be eligible for a refund, the returned item must meet the following conditions:

• The item must be unused, in its original condition, and free from any signs of use or damage.
• The product must be returned in its original packaging.
• All accessories, tags, manuals, and protective materials must be included.

Products showing signs of use, wear, scratches, damage, alteration, or any condition that affects resale value may be rejected for refund.

4. Restocking Fee

A $35 restocking fee will be deducted from your refund. This fee covers inspection, handling, and reconditioning for resale.

5. Refund Processing

• Refunds will be processed within 15 days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method.
• Original shipping fees, if any, are non-refundable.

6. Shipping Costs

If the return is caused by the consumer, the consumer will be responsible for the return shipping fee. The specific fee will depend on the carrier or shipping service selected by the consumer.

If the return is due to our error, such as receiving damaged, defective, or incorrect goods, the consumer will not be responsible for the return shipping fee.

7. Non-Returnable Situations

We reserve the right to refuse returns or refunds in the following situations:

• The return request is made after the 15-day return window.
• The item has been used, damaged, altered, or shows signs of wear.
• The product is missing original packaging, accessories, tags, manuals, or protective materials.
• The returned item does not meet the eligibility requirements stated in this policy.

8. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Your email should include photos or videos as proof.

Once verified, we will prioritize a replacement or full refund at no additional cost to you.

9. Abuse & Policy Protection

To maintain fairness and protect our customers, we reserve the right to limit or refuse returns in cases of abuse, excessive return activity, or returns that do not comply with this policy.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

Email: support@gocoxgolf.com

GOCOX GOLF reserves the right to update this policy at any time. Continued use of our site constitutes acceptance of the revised terms.

Effective Date: April 20, 2026